Politique de remboursement
As hard as we try, things may not always arrive as expected; with that in mind we offer a 30 day return policy.
The packaging must be in the same condition as when initially received.
Opened items are not elligible for returns. this includes:
- Items that have been opened or removed from the packaging
- Items that have visible indications that the packaged has been opened
- Opened cases that are no longer factory sealed
Damaged and Defective Items
Any defective item or item damaged in transit can be exchanged for a replacement of the same item (or a replacement part depending on the issue), if you send us the request within 30 days of receiving your order. If the item is no longer available, we will be happy to issue a refund.
- Package condition, unless you have purchased Collector's Grade
Please contact Customer Service to receive authorization for your return so that the item(s) can be accepted. Any returns without authorization will be delayed and possibly not be eligible for a refund. Customer service may be reached by:
- Email: firstname.lastname@example.org
Return Shipping - Domestic Customers
If the return is due to our error or a damaged or defective product, we will cover any return shipping fees as long as the return is completed through a ToySnowman CanadaPost return option (a prepaid label provided by us). If you choose a self-return option (a carrier or service of your choice) you will pay the cost charged by the carrier selected and will not be reimbursed. We are not responsible for any lost or damaged packages through a self-return option.
If the return is for any other reason, we will not pay for the return shipping fees and you will be responsible for all shipping costs without reimbursement. We are not responsible for any lost or damaged packages returned to us.
How to Prepare Your Item for Return Shipping
Please pack the item in an appropriate-sized shipping box and use bubble wrap or other fill to adequately protect the item. Please do not ever place the shipping label directly on the item to return it as this results in a partial or no refund. If the item is damaged in transit or received in less-than-original condition due to poor packaging your refund will be less.
We typically do not assess restocking fees but reserve the right to do so in some situations:
- Returned shipment contains missing, damaged, or opened items
- Merchandise inspected by Customs
- The return was received after the 30 day return window
Our Customer Service team will contact you with any general concerns prior to issuing a refund