Return policy

As hard as we try, things may not always arrive as expected; with that in mind we offer a 30 day return policy.

The packaging must be in the same condition as when initially received.

Opened Items

Opened items are not elligible for returns. this includes:

• Items that have been opened or removed from the packaging
• Items that have visible indications that the packaged has been opened
• Opened cases that are no longer factory sealed

 Damaged and Defective Items

 For factory defects we suggest contacting  the Manufacture

 Hasbro customer service ( they often send a replacement part ) https://hasbro-new.custhelp.com/
Please let me know what they do ( normally they send a replacement part or item ) if they have an unsatisfactory result we will see what more we can do on our end.

 Package condition, unless you have purchased Collector's Grade

Please contact Customer Service to receive authorization for your return so that the item(s) can be accepted. Any returns without authorization will be delayed and possibly not be eligible for a refund. Customer service may be reached by:

 Email: customerservice@toysnowman.com

 Return Shipping - Domestic Customers

If the return is due to our error we will cover any return shipping fees as long as the return is completed through a ToySnowman CanadaPost return option (a prepaid label provided by us). 

If the return is for any other reason, we will not pay for the return shipping fees and you will be responsible for all shipping costs without reimbursement. We are not responsible for any lost or damaged packages returned to us.

 

How to Prepare Your Item for Return Shipping

Please pack the item in an appropriate-sized shipping box and use bubble wrap or other fill to adequately protect the item. Please do not ever place the shipping label directly on the item to return it as this results in a partial or no refund. If the item is damaged in transit or received in less-than-original condition due to poor packaging your refund will be less.

 Restocking Fees / Preorder Cancelation 

We offer a full refund in store credit or We ask that the customer pays the processing fee* (5 %) that we incur for processing an order and once again for refunding. 

*A processing fee is what we as a merchant pay to Visa , Mastercard , Amex and PayPal for accepting their method of payment.

If an item you preorder is delayed, the processing fee will be waived for cancellation.

Our Customer Service team will contact you with any general concerns prior to issuing a refund