FAQ frequently asked questions

Toy Snowman FAQ frequently asked questions.
Location
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Where are we Located?
We are located in 2057 Rue Parthenais , Montreal, Quebec H2K 3S9 , Canada
Do you ship to the USA ?
Yes we do ship to the USA and have free shipping on orders above 99$ USD
Do you ship to International (Europe / Asia / south America ) ?
Yes we do but you will have to have your address checked with our shipping checker on check out to see if we can ship to your address.
Update my Address Update.
Please give us a call or E-mail us as we will need to change the address on your Order(s) On the back-end This will have to be verified with the staff. As required by anti fraud laws.
* Changing your address on your end is for new orders only and will not effect past orders. Which is why a call or E-mail is required.
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Preorder
Preorders - Do you charge up front or when the item ships? Our orders are charged at the time of order. We do offer for larger order above 200$ to have a draft order ( your order is not charged at the time of order but will be charged at time of shipping e-mail us at service@toysnowman.com with items you wish to preorder as draft orders )
Can I cancel my preorders? is there any fees?
We offer a full refund in store credit OR We ask that the customer pays the processing fee* (10%) that we incur for processing an order and once again for refunding.
*A processing fee is what we as a merchant pay to Visa , Mastercard , Amex and PayPal for accepting their method of payment.

If an item you preorder is delayed, the processing fee will be waived for cancellation.

Our Customer Service team will contact you with any general concerns prior to issuing a refund
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Shipping and Holding to Ship Later / Snow Fort
my order is mixed with preorder and in stock will you ship it multiple times?
We ship by Whole orders. If a mixed in stock and preorder will have to wait for the preorder.
We recommend having multiple order that contain items with similar ETA or same wave.
SHIP IT LATER / Snow Fort to save on shipping
How does the "Ship It Later / Snow Fort" shipping option work?
This service provides you tools to hold purchased items until you decide to ship them. There are a few guidelines for this option: It can be found on https://toysnowman.com/products/snowfort
Guideline #1 - Hold Times
When you hold preorder items, those items must ship within 6 months of the date of release.
When you hold in-stock items, those items must ship within 6 months of the hold.
Guideline #2 - Abuse
Excessive abuse will result in removal of the ability to use this feature of the website. What defines 'excessive abuse' will be up to our discretion, but if it feels like abuse, it probably is.
You'll be able to review and find your current hold orders on your My Account page.
Email Service@toysnowman.com to send out your combined orders with the order Numbers
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Rewards Program
There is a rewards program Which is multi - levels and tiers
1. Every purchase has a cash back - store credit earned.
2. There is a Lifetime discount depending on your Level ( from 2% to 10% off all items) - Levels are earn by spending money over time at toysnowman.com
3. More store credit can be reached by reviewing toys, buying certain items or amounts ECT. referrals.
4. There is a Referral code - that gives you and the sender ( store credit ) and the buyer gets a 5% discount coupon that can be used on any order AFTER the first order. This means you can make a small first order and a LARGER 2nd order later with a 5% discount.

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Collector packaging and coupons.
If you would like collector packaging AND to use your reward point/ coupons. the process is different.
please choose standard packaging and then purchase the following item listed in the link below for your items. Do not purchase collector packaging in the item page if you are planning to use coupons. as this will not work.
https://toysnowman.com/products/collector-packaging-with-coupon